Returns Policy

We want you to love your purchases as much as we do, but if for any reason you need to return your item(s) don't worry. We've made returning items simple and easy so you can spend more time browsing to find something you love. We will happily offer a full refund or exchange within 14 days of you receiving your order.

Please contact us via email stating your name and order number and reason for return.

Once your return has been approved we will ask you to return your order along with the completed returns form.

  • Once the returned item has been received and inspected we will process your refund for the full amount less shipping costs to the original form of payment

Please be aware:

  • Your item must be unused and in the same condition that you received it with tags attached.

  • We recommend you return the items via a recorded and tracked delivery method. We will not accept liability for lost or damaged items before they reach us.

  • Returns will not be accepted outside our refund/ exchange period.

  • Returns are processed within 5 working days, it can take up to 10 working days to process card refunds to your bank account.

  • Due to hygiene reasons we cannot accept returns on jewellery items.

  • We reserve the right not to refund you if you return items to us outside the terms of our policy.

© 2019 by Serephina Boutique